A Framework for Addressing End User Training Needs

A Framework for Addressing End User Training Needs

Jane M. Mackay (Texas Christian University, USA) and Charles W. Lamb Jr. (Texas Christian University, USA)
Copyright: © 1990 |Pages: 8
DOI: 10.4018/joeuc.1990100103
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Abstract

Although end user computing (EUC) training has been widely recognized as an important topic, very little published research has focused on identifying the limitations of current training protocol and/or developing innovative approaches to enhancing the productivity of computer users. This paper examines the efficacy of the Functional Job Analysis classification for designing EUC training programs.

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