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Framing ERP Success from an Information Systems Failure Perspective: A Measurement Endeavor

Framing ERP Success from an Information Systems Failure Perspective: A Measurement Endeavor

Pierluigi Zerbino (University of Pisa, Department of Energy, Systems, Territory, and Construction Engineering, Pisa, Italy), Davide Aloini (University of Pisa, Department of Energy, Systems, Territory, and Construction Engineering, Pisa, Italy), Riccardo Dulmin (University of Pisa, Department of Energy, Systems, Territory, and Construction Engineering, Pisa, Italy), and Valeria Mininno (University of Pisa, Department of Energy, Systems, Territory, and Construction Engineering, Pisa, Italy)
Copyright: © 2017 |Pages: 17
DOI: 10.4018/JECO.2017040103
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Abstract

To the best of our knowledge, extant definitions of Enterprise Resource Planning (ERP) success are not comprehensive, and they do not address all of the most relevant dimensions of this complex issue. Consequently, current ERP success models may lead to deceptive evaluations. Through a rigorous logical shift starting from IS failure, and diverging from classical project management approaches, this paper attempts to define ERP success by means of four factors: Process, Correspondence, Interaction, and Expectation. Results formally integrates the literature gaps and enable the future definition of appropriate measurement items that could steer management practices towards a sounder approach to ERP success.
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Theoretical Background

In this section, we provide an overview about ERP systems and their implementation project. Then, we review and discuss the concept of ERP success, eliciting the justification for this work.

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