MLA
Dinnen, Rosalynn, and Ahmed Hassanien. "Handling Customer Complaints in the Hospitality Industry." IJCRMM vol.2, no.1 2011: pp.69-91. http://doi.org/10.4018/jcrmm.2011010105
APA
Dinnen, R. & Hassanien, A. (2011). Handling Customer Complaints in the Hospitality Industry. International Journal of Customer Relationship Marketing and Management (IJCRMM), 2(1), 69-91. http://doi.org/10.4018/jcrmm.2011010105
Chicago
Dinnen, Rosalynn, and Ahmed Hassanien. "Handling Customer Complaints in the Hospitality Industry," International Journal of Customer Relationship Marketing and Management (IJCRMM) 2, no.1: 69-91. http://doi.org/10.4018/jcrmm.2011010105
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