Health Portal: An Alternative Using Open Source Technology

Health Portal: An Alternative Using Open Source Technology

Carlos J. Costa (Instituto Universitario de Lisboa (ISCTE-IUL), ADETTI-IUL, Lisboa, Portugal), Manuela Aparicio (Instituto Universitario de Lisboa (ISCTE-IUL), ADETTI-IUL, Lisboa, Portugal) and Joao Paulo Figueiredo (Instituto Universitario de Lisboa (ISCTE-IUL), ADETTI-IUL, Lisboa, Portugal)
Copyright: © 2012 |Pages: 18
DOI: 10.4018/jwp.2012100101
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Abstract

The authors’ study proposes a conceptual model for a health portal user-centered using a calendar interface paradigm. The aim of this proposal intends to use an insight of a patient when interacting with the health services. In order to promote a well-known user reality, the authors adapt a calendar paradigm. The users’ type and the interaction with the system are based on a stakeholder analysis. A state of the art analysis was made to several health portals, from which resulted the identification of the main features in order to shape the proposed concept. From these initial studies we propose a conceptual model of a health portal focused on the users’ needs. Its implementation was performed using a Free/Libre Open Source Software (FLOSS), more specifically a content management system (CMS). This study also includes the preliminary results of a survey conducted to a group of users.
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2. Methodology

In order to reach our objective of proposing a model of a health portal user-centered, we followed a research process developed in six phases. The first phase consisted in a review of the literature on web portals and contents, in particular, the contents applied to user-centered health portals.

In the second phase, we identified user groups through a stakeholder analysis of a health portal (Freeman, 2010). This approach identified stakeholders groups in order to be able to reflect their wants and needs.

The third step involved the survey of the major health portals and their main features, using a qualitative research documentary study (Myers, 2008).

In the fourth and fifth stages we build the Conceptual Model and implemented the prototype using a content management tool. For these phases we applied a design research methodology (Vaishnavi & Kuechler, 2004).

In the sixth and last stage, we proceeded to the evaluation of the concept of a central calendar interface for a health portal. Figure 1 illustrates schematically the steps followed in this methodological approach.

Figure 1.

Research process

3. Literature Review

The literature review combines three approaches divided as Table 1 shows.

Table 1.
Literature review summary
Technology Kavanagh, 2004
DiBona & Ockman, 1999
AMA, 2012
Casson and Ryan, 2006
Hoepman and Jacobs, 2007
Xie et al., 2004
Riehle, 2010
Hwang, 2005
Aparicio & Costa, 2012
People Stoner et al., 1995
Eysenbach & Diepgen, 1998
Xie, 2009
Makinen & Jaakkola, 2003
Pratt et al., 2006
Schmeer, 1999
Services Detlor, 2000
Daniel & Ward, 2005
Jafari & Sheehan, 2003
Tatnall, 2007
Bellas et al., 2004
Sullivan, 2004
Katz & Moyer, 2004
Weingart et al., 2006
Adler, 2006

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