The Impact of Information Centers on End-User Computing

The Impact of Information Centers on End-User Computing

Laurette Poulos Simmons (Loyola College, USA), John J. Burbridge (Loyola College, USA), William L. Harris (Loyola College, USA) and Kenneth E. Ames (Hill Management Services, USA)
Copyright: © 1989 |Pages: 11
DOI: 10.4018/irmj.1989040102
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Abstract

This paper reports the findings of a study conducted to determine the end user’s perspective regarding the value of an Information Center (IC) in enhancing end-user computing (EUC). The study was conducted during 1987-1988 and included 158 end users from 67 companies. Approximately one-half of the subjects came from companies with ICs and one-half from companies without such a formal organization. A comparison between these two groups is made to ascertain the impact of the IC on the perceived penetration, decision-making effectiveness, and management support of EUC. This research supports the hypothesis that the existence of an IC has a positive impact on the assimilation and effective use of EUC for decision making in specific contexts. Relationships between the presence of an IC and the penetration of EUC in certain functional areas are found. The implications for other functional areas and suggestions for the future are presented.

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