The Impact of National Environment on the Adoption of Internet Banking: Comparing Singapore and South Africa

The Impact of National Environment on the Adoption of Internet Banking: Comparing Singapore and South Africa

Irwin Brown (University of Cape Town, South Africa), Rudi Hoppe (University of Cape Town, South Africa), Pauline Mugera (University of Cape Town, South Africa), Paul Newman (University of Cape Town, South Africa) and Adrie Stander (University of Cape Town, South Africa)
Copyright: © 2004 |Pages: 26
DOI: 10.4018/jgim.2004040101

Abstract

The widespread diffusion of the Internet globally has prompted most retail banks to offer Internet banking services. A recent study in Singapore identified attitudinal and perceived behavioural control factors as having an influence on consumer adoption of Internet banking. It is expected that the national environment will also impact this process. The aim of this study therefore was to replicate the Singapore study in South Africa, compare the results between the two countries and explain differences in adoption process in terms of the national environment. The results confirm that attitudinal and perceived behavioural control factors influence adoption in South Africa as in Singapore, but with differences in the number of determinants, and the degree of influence of certain determinants. These differences were explained in terms of three environmental dimensions-socio-economic conditions, the state of Internet diffusion and government ICT policies respectively.

Complete Article List

Search this Journal:
Reset
Open Access Articles
Volume 29: 4 Issues (2021): 3 Released, 1 Forthcoming
Volume 28: 4 Issues (2020): 3 Released, 1 Forthcoming
Volume 27: 4 Issues (2019)
Volume 26: 4 Issues (2018)
Volume 25: 4 Issues (2017)
Volume 24: 4 Issues (2016)
Volume 23: 4 Issues (2015)
Volume 22: 4 Issues (2014)
Volume 21: 4 Issues (2013)
Volume 20: 4 Issues (2012)
Volume 19: 4 Issues (2011)
Volume 18: 4 Issues (2010)
Volume 17: 4 Issues (2009)
Volume 16: 4 Issues (2008)
Volume 15: 4 Issues (2007)
Volume 14: 4 Issues (2006)
Volume 13: 4 Issues (2005)
Volume 12: 4 Issues (2004)
Volume 11: 4 Issues (2003)
Volume 10: 4 Issues (2002)
Volume 9: 4 Issues (2001)
Volume 8: 4 Issues (2000)
Volume 7: 4 Issues (1999)
Volume 6: 4 Issues (1998)
Volume 5: 4 Issues (1997)
Volume 4: 4 Issues (1996)
Volume 3: 4 Issues (1995)
Volume 2: 4 Issues (1994)
Volume 1: 4 Issues (1993)
View Complete Journal Contents Listing