Impact of Accreditation on Healthcare Professionals' Knowledge on Quality Management

Impact of Accreditation on Healthcare Professionals' Knowledge on Quality Management

Meenakshi Prasad Gijare, Prabir Kumar Bandyopadhyay, Sonali Bhattacharya
Copyright: © 2021 |Pages: 15
DOI: 10.4018/IJRQEH.2021070101
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Abstract

The aim of the present study was to assess the impact of accreditation in enhancing the knowledge of healthcare professionals on management of quality. A self-administered questionnaire was distributed to selected healthcare professionals in various hospitals in India predominantly from accredited hospitals. About 600 potential respondents were selected. A 40-item survey was designed and comprised questions on demographic data, knowledge of definition of general quality, healthcare quality and implementation of quality systems in hospitals, and the difference between various standards of measurement of quality in healthcare and quality in support functions. The knowledge of healthcare professionals significantly varies according to their designations, accreditation status of the work place, and their qualification. Overall, good knowledge on quality is suggestive of conceptual clarity among healthcare professionals regarding quality who either have exposure to hospital accreditation or are working in accredited hospitals.
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Background

A study by Leape L on Medical Errors and Patient Safety suggests an estimate of 1 in every 300 patients dies due to preventable medical errors during care delivery, making patient safety a worldwide concern. According to WHO (2019) whereas there is a 1 in 3 million risks of a passenger dying while traveling in an aircraft. In developed countries as many as 1 in 10 patients gets harmed during hospitalization, whereas in developing countries, the probability is even higher as much as 20 times higher in some countries. According to facts studied by Tiernan PM. (2011) regarding facts about patient safety, at any given time, 1.4 Million people worldwide suffer from infections acquired in hospitals.

Medical errors can lead to a patient receiving a wrong medicine, a clinician misreading the results of a test, a missed diagnosis by a treating doctor, the patient being operated on the wrong part, etc. According to Brennan, Leape, Laird, et al. (1991), all these errors lead to preventable injury in as many as 1 out of every 25 hospital patients. According to Auckland, Mavic, Von Plessen, Nieder and Vonen, B (2019) in Norway, patients who die in hospitals experience seven times the rate of serious adverse events.

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