Impact of Brand Trust and Technology Readiness on the Willingness to Use Autonomous Cars in Brazil

Impact of Brand Trust and Technology Readiness on the Willingness to Use Autonomous Cars in Brazil

José Carlos Rodrigues, Mateus Canniatti Ponchio
Copyright: © 2020 |Pages: 17
DOI: 10.4018/IJBSA.2020100104
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Abstract

This study sought to analyse whether brand trust and technology readiness influence the willingness to use (WTU) autonomous vehicles (AVs) in Brazil. A survey was applied with potential consumers, and the results, based on 213 respondents, indicated that there is a strong correlation between brand trust and WTU AVs of the same brand as well as between technology readiness and WTU AVs. When confronted through multiple linear regression, brand trust played a more relevant role than technology readiness over WTU AVs for the 11 brands tested. When comparing information technology companies (ITCs) and automobile manufacturers, while the first have a higher level of average brand trust, the preference in WTU AVs rests on traditional automakers. Thus, the results of this study may contribute on how brand managers could explore their brands strengths in regard to consumer's trust when such products become available in the future.
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2. Theoretical Framework

It can be argued that AVs can be seen as an incremental innovation to the traditional automotive industry, having the basic concept (automobile) reinforced by continuous improvements in the search for improvement (Santa Rita, de Araujo, de Paula, Oliveira Lima and Viana, 2010) or as a radical innovation (Engel, Blackwell and Miniardi, 2000), reconfiguring itself as a totally new product that significantly changes consumer behaviour models. As Rodrigues (2018b) shows, the potential migration from a property model to a usage model - especially on the instrumental use - and the reconfiguration of the relationship between consumers and their cars would bring it closer to the second (disruptive) than the first (incremental).

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