Impact of Building Human Capital with Support of Information Technology on Efficiency of Hospital Activities

Focusing On Building Human Capital

In the majority of modern commercial and non-profit organizations, including public organizations, managers should take into account the importance of knowledge management as well as management of information processes (Nowicki & Sitarska, 2010). These and other intangible resources are significant elements of management of organization. The managers should perceive knowledge as a very important resource in an organization. Knowledge management is becoming more and more important field of managers’ responsibility such as capital management, human resources, economic performance or physical resources. This also concerns medical activities (medical services). These services are very important to patients. They should be performed by qualified staff which uses the newest scientific and medical technologies accomplishments.

A. Toffler and H. Toffler (1995) state that the foundation of all economic systems is knowledge, and all economic activities depend on its collected intellectual resources. Economists and entrepreneurs usually omit this element in their accounts of costs, as opposed to the capital, labor, and land.

I. Nonaka and H. Takeuchi (1995, p. 11) suggest that knowledge manifests itself in two forms of tacit knowledge and explicit knowledge, i.e. available, mainly in formalized and codified forms. Tacit knowledge is the result of experience gained by people. Explicit and tacit knowledge used in human economic activity is often called human capital as perhaps the most important element of each organization's intellectual capital. According to N. Bontis (2001), human capital is the most important type of business assets. Human capital is various knowledge that people possess, create and enrich. They have the ability to think creatively, so they may be a source of new ideas, solutions and the development of economic entity. Other definitions and comprehensive characteristics of the concept of human capital are presented in (Goldin, 2016).

A characteristic feature of the modern economy is the growing importance of the so-called intangible assets and especially the growing importance of human capital. This is particularly important in organizations that provide so-called professional services, for example, in medical entities.