MLA
Kamboj, Shampy, et al. "Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience." IJISSS vol.8, no.4 2016: pp.1-16. http://doi.org/10.4018/IJISSS.2016100101
APA
Kamboj, S., Yadav, M., Rahman, Z., & Goyal, P. (2016). Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience. International Journal of Information Systems in the Service Sector (IJISSS), 8(4), 1-16. http://doi.org/10.4018/IJISSS.2016100101
Chicago
Kamboj, Shampy, et al. "Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience," International Journal of Information Systems in the Service Sector (IJISSS) 8, no.4: 1-16. http://doi.org/10.4018/IJISSS.2016100101
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