Implementation of a Network Print Management System: Lessons Learned

Implementation of a Network Print Management System: Lessons Learned

George Kelley (Morehead State University, USA), Elizabeth A. Regan (Morehead State University, USA) and C. Stephen Hunt (Morehead State University, USA)
Copyright: © 2004 |Pages: 19
DOI: 10.4018/978-1-59140-259-6.ch017

Abstract

This case provides an interesting study from a number of perspectives on the implementation of a Network Print Management System (NPMS) in a complex end-user environment. It examines issues related to technology, systems analysis and design, selection and management of outsourced services, installation, testing, troubleshooting, and end user participation and acceptance.

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