Improving Quality of Education using Six Sigma DMAIC Methodology: A Case Study of a Self-Financed Technical Institution in India

Improving Quality of Education using Six Sigma DMAIC Methodology: A Case Study of a Self-Financed Technical Institution in India

Virender Narula (YMCA University of Science and Technology, Faridabad, India) and Sandeep Grover (YMCA University of Science and Technology, Faridabad, India)
DOI: 10.4018/IJQAETE.2015040105
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Abstract

There have been many successful applications of Six sigma in manufacturing over the last two decades. In the last decade, there has been quantum increase in applications of Six sigma in service organizations. However, academic organizations have legged other organizations in applying Six sigma. Education is emerging as major commercial activity in the service sector, and institutions are realizing the significance of quality improvement in education. Quality in education is no more a desirable strategy; it has become essential for the survival of an institution. The paper illustrates how Six sigma may be used to improve performance parameters of a technical institution. The authors have identified critical to quality characteristics and proposed a team structure for successful implementation of a Six sigma project. The authors have further recommended findings along with an implementation control plan based on a Six sigma case study of technical institution located in National Capital Region (NCR) in India.
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2. Literature Review Of Six Sigma Quality Initiatives In Technical Education

Sigma is a Greek letter representing variation in the process. Six sigma is a scientific methodology to reduce number of defects as low as 3.4 defects per million opportunities (DPMO) in any process. According to Harry and Schroeder (1999), Six sigma is scientific method of collecting rigorous data and robust statistical analysis to pin point source of error and ways of eliminating them. Six sigma is a formal methodology for defining, measuring, analyzing, improving, and then controlling or “locking-in” processes. The numerical goal of Six sigma project is to reduce the occurrence of defects to Six sigma level of defects i.e. 3.4 DPMO. Table 1 shows some recent work on quality initiatives in higher education.

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