Information Systems & Technology Outsourcing: Case Lessons from "TravelTrack"

Information Systems & Technology Outsourcing: Case Lessons from "TravelTrack"

Jeremy Rose (Manchester Metropolitan University, UK) and Ray Hackney (Manchester Metropolitan University, UK)
Copyright: © 2001 |Pages: 12
DOI: 10.4018/978-1-61520-592-9.ch010

Abstract

This case concerns an information systems and technology (IS/IT) action research intervention into a train operating company in the newly privatized rail industry in the United Kingdom. Having operated for many years as a nationalized industry under government control, but outside the strictly commercial sector, the new company found itself in the position of having many of its important IS/IT systems being run by separate companies it was outsourced without ever having made an outsourcing decision. The project involved information management in the maintenance wing of the company. After the event, analysis of the problem situation revealed the extent of the companys IS/IT management difficulties. Many of these problems were directly attributable to privatization and the outsourcing arrangements imposed upon the new company. The lessons from the case cast serious doubts upon the long-term benefits of outsourcing key systems and are believed to represent a significant learning vehicle relating to IS/IT adoption and exploitation.

Complete Article List

Search this Journal:
Reset
Open Access Articles
Volume 21: 4 Issues (2019): Forthcoming, Available for Pre-Order
Volume 20: 4 Issues (2018): 3 Released, 1 Forthcoming
Volume 19: 4 Issues (2017)
Volume 18: 4 Issues (2016)
Volume 17: 4 Issues (2015)
Volume 16: 4 Issues (2014)
Volume 15: 4 Issues (2013)
Volume 14: 4 Issues (2012)
Volume 13: 4 Issues (2011)
Volume 12: 4 Issues (2010)
Volume 11: 4 Issues (2009)
Volume 10: 4 Issues (2008)
Volume 9: 4 Issues (2007)
Volume 8: 4 Issues (2006)
Volume 7: 4 Issues (2005)
Volume 6: 1 Issue (2004)
Volume 5: 1 Issue (2003)
Volume 4: 1 Issue (2002)
Volume 3: 1 Issue (2001)
Volume 2: 1 Issue (2000)
Volume 1: 1 Issue (1999)
View Complete Journal Contents Listing