An Integrative Management Approach to Developing Knowledge-Based Systems for Management Decision Making

An Integrative Management Approach to Developing Knowledge-Based Systems for Management Decision Making

Robert J. Mockler (St. John’s University, USA) and D.G. Dologite (Baruch College-City University of New York, USA)
Copyright: © 1989 |Pages: 13
DOI: 10.4018/joeuc.1989040101
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Abstract

As knowledge-based systems technology is extended further into the management decision-making area, researchers and practitioners are finding that the complexity of many management decision areas dictates using a more systematically focused approach. In addition, it is proving useful to use approaches that more exactly mimic the way an expert acquires expertise on the job. This article describes a conceptual framework for structuring knowledge-based management decision-making systems projects in a way that promotes a more realistic and focused approach to such systems development within the context of larger, longer-term system development. The approach achieves three objectives: It facilitates development of many smaller useful, working knowledge-based systems today; at the same time, it builds a structure and base for developing larger and more complex systems for management decision making over a longer term and for future research; and, it provides an approach that more closely replicates the process by which many human experts actually develop expertise, helping to facilitate the knowledge acquisition and improve the quality of the knowledge representation.

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