The Interaction Between End User Computing Levels and Job Motivation and Job Satisfaction: An Exploratory Study

The Interaction Between End User Computing Levels and Job Motivation and Job Satisfaction: An Exploratory Study

Robert M. Barker (University of Louisville, USA)
Copyright: © 1995 |Pages: 8
DOI: 10.4018/joeuc.1995070102
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Abstract

End user computing is an information technology that has emerged to enable users to address for themselves information needs that otherwise would not be met. The impact that this technology has on the job users performance has not been addressed. Research in end user computing states that this technology is a user driven phenomenon that users enthusiastically embrace, yet an examination of the studies in office automation, which as a technology is very similar to end user computing, report mostly negative reactions to the technology. The answer to this difference may lie in the nature of the addition of further skills to the job. Prior research has shown that end user computing does add content to the users’ jobs. What has not been investigated is whether differing levels of end user computing activity add differing levels of content to jobs as well. Will increasing complexity in end user computing activity lead to perceived increases in job motivation and job satisfaction? This study, after categorizing users by their end user computing activity, finds that these levels of use are associated with certain job outcomes, such as increased experienced motivating potential in a job and increased job satisfaction.

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