Internet of Things (IOT)-Enabled Product Monitoring at Steadyserv: Interpretations From Two Frameworks

Internet of Things (IOT)-Enabled Product Monitoring at Steadyserv: Interpretations From Two Frameworks

Rebecca Angeles
Copyright: © 2019 |Pages: 19
DOI: 10.4018/JCIT.2019100103
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Abstract

This qualitative case study features SteadyServ, a beer inventory monitoring solution vendor, and its internet of things (IOT)-based radio frequency identification (RFID)-enabled technology solution. IOT-based information technology systems are powering new business models and innovative cloud-supported solutions addressing use cases in many industries. At this early stage, IOT is taking off in monitoring premises, products, supply chains, and customers. Content analysis of primary and secondary data was used to interpret this firm's RFID-enabled IOT solution's deployment at the firm's customer sites. Two theoretical frameworks were used in the attempt to understand the IT solution experiences of customer firms: socio-technical systems theory and affordances theory.
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Introduction

This case study features the firm SteadyServ, an application software vendor of iKeg solution which uses radio frequency identification (RFID) systems for an “Internet of Things” (IOT) application involving beer monitoring. This study also uses two theoretical frameworks for understanding the information systems implementation experiences of SteadyServ: socio-technical systems theory and the affordances theory. These frameworks focus on the interaction between information systems/information technology components and the organization in producing the desired outcomes in deploying the specific information systems solution. When taken together, these two theoretical frameworks provide potent tools for generating rich insights that can help us understand how information systems solutions are deployed in firms.

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