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The case presented here concerns a project to design and develop an Information System (IS) to support all the management activities of archaeological finds and their related documents. This is a domain where technology has rarely been employed for such usage (Braccini & Federici, 2010, p. 139) and where several different professionals usually work separately. In order to achieve the best possible results, the promoters planned the project to take into account the novelty of the projects aims, as well as the preliminary need to share knowledge and exigencies among all the involved professionals.
The project was then based on two fundamental choices: the participation of most of the final users, first in the requirements definition, and later in the design discussion; and the adoption of an iterative process along which the many different cultures (of archaeologists, restorers, storekeepers and technological experts) may eventually converge on a solution able to answer to everybody’s requirements.
The designed IS has a wide scope and adopts advanced technologies and solutions that will be described in the paper. Nevertheless, the main theme of this case is the presence of many different actors and the interplay among them during the long process of designing and developing the system. To investigate this phenomenon, we applied Adaptive Structuration Theory (AST) which is devoted specifically to describing the social aspects of human interactions in a technological context.
Even though this case deals with the field of finds and document-management systems in archaeology, arguably a neglected topic in IS studies, some considerations regarding the system and its development process also hold true for other domains. In particular, some specific problems addressed by the system described in this paper are linked directly to the nature of the objects (finds and related documents) and are close to those experienced in other domains that manage perishable and valuable assets, such as ancient books, paintings or artworks in museums. Moreover, the issues faced in the development process, regarding the roles and actions of final users and technology experts, are in our opinion also applicable to generic development processes that try to design an operational IS to support managerial operations, particularly when the multi-disciplinarity of the users and novelty of the solution come into play.