MLA
Lee, Su-Fang,et al. "Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach." IJEBR 2.4 (2006): 61-77. Web. 19 Jan. 2021. doi:10.4018/jebr.2006100104
APA
Lee, S., Jih, W. K., & Fang, S. (2006). Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach. International Journal of E-Business Research (IJEBR), 2(4), 61-77. doi:10.4018/jebr.2006100104
Chicago
Lee, Su-Fang and Wen-Jang ("Kenny") Jih, and Shyh-Rong Fang. "Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach," International Journal of E-Business Research (IJEBR) 2 (2006): 4, accessed (January 19, 2021), doi:10.4018/jebr.2006100104
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