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ISOPM: Framework for IT/IS Outsourcing Project Management

ISOPM: Framework for IT/IS Outsourcing Project Management

Maria da Glória Fraga (Unit of Specialized Structures, University of Trás-os-Montes and Alto Douro, Vila Real, Portugal), João Varajão (Department of Information Systems, Centro ALGORITMI, University of Minho, Guimarães, Portugal), and Paula Cristina Oliveira (Department of Engineering, Centre for the Research and Technology of Agro-Environmental and Biological Sciences, CITAB, University of Trás-os-Montes and Alto Douro, Vila Real, Portugal)
Copyright: © 2017 |Pages: 21
DOI: 10.4018/IJEIS.2017040101
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Abstract

Information Systems (IS) and Information Technologies (IT) are fundamental elements for the competitiveness of organizations. Thus, an efficient development of IT/IS projects is a key factor for business success. Nowadays companies are increasingly outsourcing their activities, including the development of IT/IS projects. However, the results of investments often lead to frustration and are far from meeting the expectations. Bearing this in mind, this paper proposes a new framework – ISOPM – that identifies the most relevant activities for the IT/IS outsourcing projects management, aiming to contribute to the study and development of this specific area of project management.
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2. Background

This section provides a brief literature review on information systems outsourcing and on IS projects management, addressing its importance for organizations to remain competitive in a turbulent business environment of increased demand.

In section 2.1 are presented and discussed the motives to adopt outsourcing, the risks that are inherent to this practice and the three determinants of outsourcing success: the decision process, contractual aspects, and relational aspects. Section 2.2, focusing on IT/IS project management, briefly describes the project manager’s roles and responsibilities and refers some of the main guides of good practices for project management. Section 2.3 addresses the IT/IS outsourcing project management.

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