IT Governance Maturity for Uganda's Higher Institutions of Learning

IT Governance Maturity for Uganda's Higher Institutions of Learning

Lillian Ndagire, Gilbert Maiga, Benedict Oyo
Copyright: © 2022 |Pages: 13
DOI: 10.4018/IJIDE.302079
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Abstract

The daily application of Information Technology (IT) in public sector organizations and its positioning as a critical driver for economic growth require a focus on implementing IT governance. Despite the increasing application of IT, there is limited academic systematic research regarding the maturity of IT governance and process improvement in Higher Institutions of Learning (HILs). IT in HILs is highly complex, and managing complex systems of processes and platforms in HILs necessitates tools to assess and provide guidelines for integrating organizational processes. This research, therefore, evaluated the IT governance processes in HILs in Uganda and established the maturity level to ensure continuous improvement and organizational maturity. Eight HILs in Uganda were measured using 15 IT processes of the COBIT framework and rated with the generic maturity model. Data were analyzed using MS Excel. Results indicated IT governance maturity level of HILs in Uganda was at level 2 (repeatable).
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IT in Higher Institutions of Learning

Eckel and King (2004) note that higher institutions consist of post-secondary education, research guidance, and training conducted at institutions like universities licensed by state authorities as educational institutions. Yudatama et al. (2017) further state that HILs are supposed to be non-profit entities encompassing academic and administration sections. The administration section supports the academic area for the smooth running of the institution considering education as the primary business (Yudatama et al., 2017). According to Forest and Kinser (2002), HILs carry out teaching, exacting applied work research, and social services. IT facilitates dissemination of knowledge, supports and improves academic activities, and enables sharing educational content (Yasemin et al., 2008; Lockyer et al., 2001). Additional, through the proper use of IT systems, disadvantaged groups of people can be reached (Toro & Joshi, 2012).

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