Key Success Factors of E-Government Projects: Jordanians' Perceptions

Key Success Factors of E-Government Projects: Jordanians' Perceptions

Emad Abu-Shanab (MIS Department, Yarmouk University, Irbid, Jordan) and Lana Q. Bataineh (MIS Department, Yarmouk University, Irbid, Jordan)
DOI: 10.4018/IJITPM.2016010103


Understanding the key success factors of e-government projects is important because of the huge investment put into such initiatives. This study investigated the literature to conclude to a set of factors that explore Jordanians perceptions towards such factors, and rank such factors based on their importance. This paper explored the literature to build a list of key success factors (KSF) of e-government projects. The list was pilot tested utilizing a sample of 293 students in a public university in Jordan. Results indicated that the majority of the proposed items represent important factors that reinforce success with a high and moderate level of perceptions. Also, a proposed typology was built around the four major dimensions utilized by this study and their relation to the stakeholders and they are: infrastructure, public employees, citizens and governments.
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2. Literature Review

The widespread definition of e-government focuses on the use of ICT tools and the Internet to provide electronic services to citizens (Layne & Lee, 2001; Basu, 2004; Evans & Yen, 2006; World Bank, 2007; Yildiz, 2007; Papadopoulou, Nikolaidou & Martakos, 2010; Alshehri, Drew & Alfarraj, 2012). Government aims to generate a permanent commitment to enhance the relationship between the public sector and citizens through efficient, cost effective and improved delivery of government services (Chen, Chen, Huang & Ching, 2006). The e-government phenomenon includes the following dimensions: providing information and services to citizens, promoting public participation in decision making, making public operations transparent, removing corruption and providing opportunities for better development (Islam & Khair, 2012).

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