The Knowledge Intervention Integration Process: A Process-Oriented View to Enable Global Social Knowledge Management

The Knowledge Intervention Integration Process: A Process-Oriented View to Enable Global Social Knowledge Management

Henri Pirkkalainen (University of Jyväskylä, Finland) and Jan M. Pawlowski (University of Jyväskylä, Finland)
Copyright: © 2012 |Pages: 13
DOI: 10.4018/jksr.2012070104
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Process oriented Knowledge Management (pKM) has been a widely discussed approach for KM initiatives. The approach ties business strategy closely to KM by connecting knowledge activities to key business processes. Social Software has been taken up in many domains as an organizational tool for managing knowledge. Up till now, the impact of being globally distributed (organizations and teams) has not been emphasized within the pKM view, nor has been the Social Software approach. The globally distributed, Social Software – supported approach has clear impacts for designing and implementing KM processes in the pKM view. Within this paper the authors clarify these implications with an integrated model for introducing Social Software tools for Knowledge Management and aligning those with KM as well as business processes. Their approach emphasizes on aligning the Social Software activities with KM coordination processes, knowledge-intensive business processes and knowledge activities. The authors’ work also stresses the need to recognize and deal with KM barriers within the coordination processes in order to define and implement appropriate interventions and activities.
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2. Theoretical Background

Process-oriented KM (pKM) has been seen an approach to bridge the gap between the technology and human-driven KM approaches (Maier & Remus, 2003). PKM can be seen a management function and a strategic tool for maintaining, implementing and selecting strategies for organizational knowledge management (Maier & Remus, 2003). As indicated by Crowston (2000) processes enable organizations to accomplish desired goals. In pKM approach, several types of processes are discussed. Within this paper we address the integration of various KM processes to Social Software-supported KM efforts, focusing especially on interventions which can be defined as organized actions that can be both technical and organizational to put KM in use (Samiotis & Poulymenakou, 2003). We analyze especially the following process types:

  • Knowledge processes: often described in form of a knowledge life cycle (KLC) ranging from creating, acquiring, identifying, adapting, organizing, distributing and applying knowledge (Ward & Aurum, 2004). These Knowledge processes support knowledge flows between business processes and actors (Maier & Remus, 2001).

  • Knowledge-intensive business processes: core processes along the value chain of an organization (Maier & Remus, 2003).

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