Lessons Learned During a Decade of ERP Experience: A Case Study

Lessons Learned During a Decade of ERP Experience: A Case Study

Kristi Wenrich (Pennsylvania State University at Great Valley, USA) and Norita Ahmad (American University of Sharjah, UAE)
Copyright: © 2009 |Pages: 19
DOI: 10.4018/jeis.2009010105
OnDemand PDF Download:
No Current Special Offers


Enterprise Resource Planning (ERP) literature concentrates on critical success factors for implementation. More recently, published work relates to ERP maintenance and upgrade practices. In papers concerning all phases of the ERP lifecycle, researchers commonly gather material via case studies of organizations comparatively new to ERP implementation, maintenance, or upgrade projects. This article uses a literature review detailing critical success factors and best practices during all phases of the ERP lifecycle to frame a case study on a large company with a decade of experience in supporting an ERP system through implementation, two major upgrades, one major domestic business merger, and two international business acquisitions. This article catalogs the company’s departures and concurrences with the published best practices and success factors over time, as well as the positive and negative consequences of its decisions. The company’s experience shows that straying from generally accepted best practices can lead to a successful outcome, and that portraying some success factors too well can exacerbate problems in other areas.

Complete Article List

Search this Journal:
Volume 18: 4 Issues (2022): Forthcoming, Available for Pre-Order
Volume 17: 4 Issues (2021)
Volume 16: 4 Issues (2020)
Volume 15: 4 Issues (2019)
Volume 14: 4 Issues (2018)
Volume 13: 4 Issues (2017)
Volume 12: 4 Issues (2016)
Volume 11: 4 Issues (2015)
Volume 10: 4 Issues (2014)
Volume 9: 4 Issues (2013)
Volume 8: 4 Issues (2012)
Volume 7: 4 Issues (2011)
Volume 6: 4 Issues (2010)
Volume 5: 4 Issues (2009)
Volume 4: 4 Issues (2008)
Volume 3: 4 Issues (2007)
Volume 2: 4 Issues (2006)
Volume 1: 4 Issues (2005)
View Complete Journal Contents Listing