MACROS: Case Study of Knowledge Sharing System Development within New York State Government Agencies

Jing Zhang; Theresa A. Pardo; Joseph Sarkis

doi:10.4018/jcit.2005100106

Now Offering a 20% Discount When a Minimum of Five Titles in Related Subject Areas are Purchased TogetherAlso, receive free worldwide shipping on orders over US$ 395.(This offer will be automatically applied upon checkout and is applicable to print & digital publications)Browse Titles

Special Offers
- Now Offering Evidence-Based Acquisitions on the InfoSci® Platform through GOBI
  This allows libraries to benefit from IGI Global’s flexible EBA offering while benefiting from GOBI Library Solution’s duplication control, cataloging records, & integrations. For more information contact your GOBI or IGI Global regional representative.
  Learn More
- Receive a 20% Discount When a Minimum of Five Titles are Purchased Together
  This 20% discount is automatically applied upon checkout and is only applicable when five or more reference books and scholarly journals are ordered. Discount valid on purchases made directly through IGI Global’s Online Bookstore (www.igi-global.com) and cannot be combined with any other discount. It may not be used by distributors or book sellers and the offer does not apply to databases. Exclusions of select titles may apply.
  Browse Titles
- Reduced Research Anthology Pricing
  Based on the increased interest in our Research Anthologies line from last year and understanding current budgetary limitations, IGI Global is reducing the price of our multi-volume Research Anthologies up to 50%. These publications are ideal for accommodating library budgets, as they contain hand-selected research content of the highest quality.
  Learn More
- Receive Complimentary Electronic Access to the First, Second, Third, and Fourth Edition of the
  Encyclopedia of Information Science and Technology with the Purchase of the Fifth Edition
  For a limited time, receive the complimentary e-books for the first, second, third, and fourth editions with the purchase of the Encyclopedia of Information Science and Technology, Fifth Edition e-book*. Offer is only valid when purchasing the fifth edition’s hardcover + e-book or e-book only option directly through IGI Global’s Online Bookstore (www.igi-global.com/books) and is not intended for use by book distributors or wholesalers. Contact Customer Service, cust@igi-global.com, for details. Offer expires July 1, 2021.
  Learn More
- Offering a 5% Pre-Publication Discount on
  All Reference Books Ordered Through IGI Global’s Online Bookstore*
  To support customers with accessing the latest research, IGI Global is offering a 5% pre-publication discount on all hardcover, softcover, e-books, and hardcover + e-books titles.
  *5% discount offer is eligible on hardcover, softcover, e-books, and hardcover + e-books titles and is automatically applied directly to the shopping cart. Discount offer only valid on purchases made directly through IGI Global’s Online Bookstore and offer expires 30 days after the publication’s release. This automatic discount is not intended for use by book distributors or wholesalers.
  Browse Titles
- Receive Free Shipping on Orders Over US$ 395.00
  Free shipping will be automatically applied to shopping cart orders over US$ 395.00 or more before tax, which can include a combination of print and non-shippable products (i.e. e-books, e-journals, and articles/chapters). It is only available when you order directly through IGI Global’s Online Bookstore and is only valid on standard U.S. and international shipping. There will be additional charges for express shipping and limitations may apply.
  Browse Titles
- Create a Free IGI Global Library Account to Receive an Additional 10% Discount on All Purchases
  Exclusive benefits include one-click shopping, flexible payment options, free COUNTER 5 reports and MARC records, and a 10% discount on single all titles, as well as the award-winning e-Book and e-Journal Collections.
  Sign Up Now!
Books
Journals
- - Journals
  - Open Access Journals
e-Collections
Articles/Chapters
Publish with Us
Resources
- - Instructors
  - Course Adoption
  - Teaching Cases
  - K-12 Online Learning Collection
  - Authors and Editors
  - eEditorial Discovery^® System
  - Peer Review Process
  - Ethics and Malpractice
  - COPE Membership
  - Fair Use Policy
  - Open Access Publishing
  - Editorial Services
  - FAQ
Catalogs
About Us
Newsroom

MACROS: Case Study of Knowledge Sharing System Development within New York State Government Agencies

Jing Zhang (Clark University, USA), Theresa A. Pardo (SUNY Albany, USA) and Joseph Sarkis (Clark University, USA)

Source Title: Journal of Cases on Information Technology (JCIT) 7(4)

DOI: 10.4018/jcit.2005100106

OnDemand PDF Download:

Available

$37.50

Current Special Offers

No Current Special Offers

Abstract

Knowledge sharing among divisions of an organization is an important yet difficult goal for any institution to achieve. This case reports on development of a system that fosters knowledge sharing across divisions and levels of government in a New York State agency. The case will focus on project management aspects, and discuss tools and models used to aid in the development and evolution of this project from an intra-division application to a more pervasive enterprise-wide system. A number of organizational and technological elements provide the impetus for growth, improvement, and success of this system. Overall, the case study provides insights and lessons learned to problems encountered in diverse and sizable organizations, such as large companies and not-for-profit organizations, as well as state and federal governments, where knowledge is distributed and sharing knowledge is critical to organizational performance.

Complete Article List

Search this Journal:

Reset

Volume 24: 3 Issues (2022): 2 Released, 1 Forthcoming

Volume 23: 4 Issues (2021)

Volume 22: 4 Issues (2020)

Volume 21: 4 Issues (2019)

Volume 20: 4 Issues (2018)

Volume 19: 4 Issues (2017)

Volume 18: 4 Issues (2016)

Volume 17: 4 Issues (2015)

Volume 16: 4 Issues (2014)

Volume 15: 4 Issues (2013)

Volume 14: 4 Issues (2012)

Volume 13: 4 Issues (2011)

Volume 12: 4 Issues (2010)

Volume 11: 4 Issues (2009)

Volume 10: 4 Issues (2008)

Volume 9: 4 Issues (2007)

Volume 8: 4 Issues (2006)

Volume 7: 4 Issues (2005)

Volume 6: 1 Issue (2004)

Volume 5: 1 Issue (2003)

Volume 4: 1 Issue (2002)

Volume 3: 1 Issue (2001)

Volume 2: 1 Issue (2000)

Volume 1: 1 Issue (1999)

View Complete Journal Contents Listing

MLA

APA

Chicago

Export Reference

MACROS: Case Study of Knowledge Sharing System Development within New York State Government Agencies

Abstract

Complete Article List