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Managing Knowledge with Technology: Current Trends in Local Government

Managing Knowledge with Technology: Current Trends in Local Government

Meliha Handzic (Sarajevo School of Science and Technology, Bosnia and Herzegovina), Amila Lagumdzija (Sarajevo School of Science and Technology, Bosnia and Herzegovina), and Amer Celjo (Sarajevo School of Science and Technology, Bosnia and Herzegovina)
Copyright: © 2008 |Pages: 13
DOI: 10.4018/jkm.2008100105
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Abstract

This chapter reports on types and roles of information and communication technologies (ICT) implemented in knowledge management (KM) solutions in local governments. A sample of nine local councils were rated on usage of various generic and KM specific ICT in supporting knowledge exploitation or exploration, and codification or personalization strategies. The results indicate a marked preference for generic types of ICT, and support for knowledge exploitation and codification approaches. These findings and their implications are further interpreted in terms of three stages of KM development in organizations.

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