A Maturity Based Qualitative Information Systems Effectiveness Evaluation of a Public Organization in Turkey

Sevgi Ozkan; Murat Cakir; Semih Bilgen

doi:10.4018/jcit.2008070106

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A Maturity Based Qualitative Information Systems Effectiveness Evaluation of a Public Organization in Turkey

Sevgi Ozkan (Brunel University, UK), Murat Cakir (Middle East Technical University, Turkey) and Semih Bilgen (Middle East Technical University, Turkey)

Source Title: Journal of Cases on Information Technology (JCIT) 10(3)

DOI: 10.4018/jcit.2008070106

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Abstract

Among the top issues of information systems (IS) management is measuring and improving IS effectiveness. In that, the concept of IS effectiveness is widely accepted throughout IS research as the principle criterion for evaluating information systems. IS effectiveness is defined as the extent to which a given information system actually contributes to achieving organizational goals.. As the society moves from the industrial era to the information age,,is role in any organization shifts from efficiency to effectiveness. This case study presents an IS effectiveness evaluation methodology applied on a public organization. The paper supports in general the claim that the use of a systematic IS effectiveness evaluation approach can improve organizational performance.

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A Maturity Based Qualitative Information Systems Effectiveness Evaluation of a Public Organization in Turkey

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