Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis

Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis

Fakhriyah Abdullah Thani (Universiti Brunei Darussalam, Bandar Seri Begawan, Brunei Darussalam) and Muhammad Anshari (School of Business & Economics, Universiti Brunei Darussalam, Bandar Seri Begawan, Brunei Darussalam)
Copyright: © 2020 |Pages: 12
DOI: 10.4018/IJABIM.2020040108

Abstract

With the rise of smart cards, it has utilized so that multiple applications can be built into the technology. This research aims to offer a multipurpose smart card as a solution for the duplicate smart card system. Using a mixed methods approach, one hundred samples were collected from the public. The data was analyzed using descriptive statistics. A Plan-Do-Check-Act (PDCA) assessment and a Root Cause Analysis (RCA) were used to analyze the collected data. The results indicated that the public views the current smart card system serves only a limited function and are open to the idea of a multipurpose smart card system. Recommendations are given to raise the awareness of the current smart card problem and to provide insight to better serve the public.
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2. Literature Review

This section aims to introduce smart cards and its uses. It intends to provide solutions as to the implementation of a multipurpose smart card that is for personal identification and other purposes.

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