Metrics for the Management of IT Personnel: A Systematic Literature Review

1. Introduction

The skill shortage is becoming an ever-increasing challenge for every industry and even more for IT departments, given that IT is personnel-intense. Therefore, the allocation of these scarce resources in the best possible way is even more important. The challenge for organizations is to increase the company not only on the side of the organizational and process level, but to develop new strategies and approaches in human resource management. Only a symbiosis of the disciplines information technology, economics and psychology will enable relevant and indispensable employees to promote loyalty to the company. For a well-trained professional, frequent change of the work place, is as long associated with normality until they find the most suitable environment for fulfilling their needs and expectations. These are no longer just based on aspects as financial incentives (Institute for opinion survey Allensbach, 2014). Consequently, companies need to anticipate these expectations and align their strategies to them. To achieve that, these expectations need to be quantified on an organizational level.