Migration to a New Electronic Mail System: Users’ Attitudes and Management Support for Achieving Use

Migration to a New Electronic Mail System: Users’ Attitudes and Management Support for Achieving Use

William A. Kleintop (Seton Hall University, USA), Gary Blau (Temple University, USA) and Steven C. Currall (Rice University, USA)
Copyright: © 1996 |Pages: 10
DOI: 10.4018/irmj.1996040103
OnDemand PDF Download:
$30.00
List Price: $37.50

Abstract

Using a pre- and post-implementation design and 114 respondents, this study tested a model of end users’ migration from an existing electronic mail (E-mail) system to a new E-mail system with both similar and different features. Hierarchical regression results indicated that as users’ expectations of the usefulness and ease of using the new E-mail system increased their pre-implementation attitude toward the new system also increased. Expectations of usefulness, ease of use, and post-implementation training were found not to contribute to the actual use of the new system. Employees’ sense of participation in implementing the new system and their experience using E-mail systems were strongly related to actual use of the new system. Results and limitations of this study are discussed, as well as future research issues and implications for practice.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 30: 4 Issues (2017)
Volume 29: 4 Issues (2016)
Volume 28: 4 Issues (2015)
Volume 27: 4 Issues (2014)
Volume 26: 4 Issues (2013)
Volume 25: 4 Issues (2012)
Volume 24: 4 Issues (2011)
Volume 23: 4 Issues (2010)
Volume 22: 4 Issues (2009)
Volume 21: 4 Issues (2008)
Volume 20: 4 Issues (2007)
Volume 19: 4 Issues (2006)
Volume 18: 4 Issues (2005)
Volume 17: 4 Issues (2004)
Volume 16: 4 Issues (2003)
Volume 15: 4 Issues (2002)
Volume 14: 4 Issues (2001)
Volume 13: 4 Issues (2000)
Volume 12: 4 Issues (1999)
Volume 11: 4 Issues (1998)
Volume 10: 4 Issues (1997)
Volume 9: 4 Issues (1996)
Volume 8: 4 Issues (1995)
Volume 7: 4 Issues (1994)
Volume 6: 4 Issues (1993)
Volume 5: 4 Issues (1992)
Volume 4: 4 Issues (1991)
Volume 3: 4 Issues (1990)
Volume 2: 4 Issues (1989)
Volume 1: 1 Issue (1988)
View Complete Journal Contents Listing