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Migration to a New Electronic Mail System: Users’ Attitudes and Management Support for Achieving Use

Migration to a New Electronic Mail System: Users’ Attitudes and Management Support for Achieving Use

William A. Kleintop (Seton Hall University, USA), Gary Blau (Temple University, USA), and Steven C. Currall (Rice University, USA)
Copyright: © 1996 |Pages: 10
DOI: 10.4018/irmj.1996040103
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Abstract

Using a pre- and post-implementation design and 114 respondents, this study tested a model of end users’ migration from an existing electronic mail (E-mail) system to a new E-mail system with both similar and different features. Hierarchical regression results indicated that as users’ expectations of the usefulness and ease of using the new E-mail system increased their pre-implementation attitude toward the new system also increased. Expectations of usefulness, ease of use, and post-implementation training were found not to contribute to the actual use of the new system. Employees’ sense of participation in implementing the new system and their experience using E-mail systems were strongly related to actual use of the new system. Results and limitations of this study are discussed, as well as future research issues and implications for practice.

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