Mind the Gap

Mind the Gap

David Tuffley (Griffith University, Australia)
DOI: 10.4018/jskd.2009010103


The application of Socio-Technical theory seeks to improve the alignment between the technical and social sub-systems that comprise organisations. The developers who create the technical systems and the people who use the systems are manifestations of the socio-technical dynamic. Yet a gap exists between these two groups that create a sometimes strong dynamic tension that is a worthy subject for research. Despite many years of study, the User-Developer gap seems as pervasive as ever. This article explores the nature of the gap, and proposes some practical solutions.

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