Modelling of the Cloud Service Quality Factors Using ISM

Introduction

Cloud computing is the paradigm swing in the information technology business. It is rising at a very swift pace worldwide across all sectors, regions and continents and has already become a phenomenal success in 21st century. Cloud computing helped IT Industry to steer into the new era of technology, transforming the businesses to cloud. Cloud computing is stalwartly abetting the businesses in their ambitious goal and compete with the world globally. The prime motives of the Indian business organisations for cloud computing need are swift deployment and hosting of customer centric applications, high scalability, quicker procurement of services, cost optimisation and better utilisation using pay as you go based billing model. Agarwal & Dhingra (2018) mentioned that cloud service providers deliver substantial benefits to business organisations however at the other end it has several issues, risks and challenges like security, data lock-in, cloud service quality etc. Researchers are enthralled to find the ways and improve the cloud service quality across the globe. Caggiano et al. (2018) emphasised the requirement of on demand services for all-inclusive quality assurance of the manufactured components to deal with the cloud service quality issue and projected a cloud manufacturing architecture for the same. Laghari et al. (2018) proposed a framework for evaluating the quality of experience of the cloud users and hence manage the issue of service quality offered by cloud service providers. Raut et al. (2019) investigated and acknowledged the key factors swaying the cloud computing in the micro, small and medium enterprises.