Monitoring and Evaluation of Housing Service Delivery in Zimbabwean Local Authorities

Monitoring and Evaluation of Housing Service Delivery in Zimbabwean Local Authorities

Nyemudzai Mlambo (Durban University of Technology, South Africa) and Ivan Govender (Durban University of Technology, South Africa)
Copyright: © 2021 |Pages: 17
DOI: 10.4018/IJPAE.2021070102
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Abstract

This study investigates the effectiveness of monitoring and evaluation systems for housing service delivery in local authorities in the Midlands Province of Zimbabwe. Zimbabwe has been experiencing poor housing service delivery and the Midlands province is characterized by housing backlog, poor quality housing projects, lack of housing finance, lack of technical capacity, and no new partnerships. Despite the Government of Zimbabwe introducing monitoring and evaluation tools in all public institutions to achieve good governance and effective housing service delivery, this did not fully address the housing problems experienced in the province. The research utilized the mixed-methods approach with a case study research design using urban and rural local authorities in the Midlands Province. The article recommended that the three tiers of government should work collaboratively with the aid of a monitoring and evaluation system to solve housing delivery problems. This study is critical for local government housing delivery performance management.
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Objectives

  • 1.

    To investigate challenges experienced in housing service delivery by local authorities

  • 2.

    To evaluate existing performance systems for housing service delivery

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Research Problem

Local authorities in Zimbabwe are experiencing a deterioration of service delivery. Murimoga and Musingafi (2014) report that allegations centred on poor service delivery, maladministration, abuse of public funds, abuse of authority or office, fraudulent dealings, and corrupt tendencies could have led to the current national housing backlog of approximately 1.25 million throughout Zimbabwe. In response to the current national housing backlog, the mushrooming of illegal housing structures in urban areas gained momentum (GoZ, 2013). Collectively, the Zimbabwean state possessed weak capacity, often leading to public service delivery failure (Muchadenyika (2017).

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