The More, the Merrier?: The Interaction of Critical Success Factors in Business Intelligence Implementations

The More, the Merrier?: The Interaction of Critical Success Factors in Business Intelligence Implementations

Wanda Presthus (Norwegian School of IT, Norway), Gheorghita Ghinea (Brunel University, UK and Norwegian School of IT, Norway) and Ken-Robin Utvik (Brunel University, UK)
Copyright: © 2012 |Pages: 15
DOI: 10.4018/jbir.2012040103
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Business intelligence (BI) is a term that refers to a variety of techniques and software applications used to analyze an organization’s raw data. Companies use BI to improve decision-making, identify opportunities, and cut cost. However, implementing a BI system is challenging. Critical success factors (CSFs) are necessary elements for a project to succeed. The aim of this article is to identify critical CSFs and find possible interrelationships. Using a framework of CSF constructs, the authors conducted a qualitative case study at Norway Post, a large company that successfully implemented a BI system. This research offers three contributions. The first is identifying ten CSFs for a BI implementation, and the second is a ranked list of these CSFs. The third is the CSFs interrelationship model, which may be the most exciting result for BI practitioners. Knowing which factors to fulfill and how they interrelate will increase the chances of achieving a successful BI implementation.
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Business Intelligence

In the business environment, several factors put pressure on organizations. Examples are globalization, consumer demands, legislation and regulation, and markets and competition. This also gives opportunities for companies such as new strategies, collaboration, agility, increased productivity, new vendors, and new business models. Nevertheless, managers need the right information at the right time and in the right place (Turban, Sharda, Aronson, & King, 2008). To this end, BI can provide analysis, decision support and predictions.

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