Multi-Dimensional Factors Impacting on E-Government Adoption in Botswana, Mozambique and Malawi

Multi-Dimensional Factors Impacting on E-Government Adoption in Botswana, Mozambique and Malawi

Kelvin Joseph Bwalya (University of Johannesburg, South Africa), Tanya Du Plessis (University of Johannesburg, South Africa) and Chris Rensleigh (University of Johannesburg, South Africa)
Copyright: © 2011 |Pages: 13
DOI: 10.4018/jea.2011070102
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With widespread adoption of ICT usage in public service delivery platforms (e-Government) throughout the world, African countries have vowed not to be left behind in this marathon. Robust e-Government adoption depends on the strategy employed to implement it. This paper presents the different initiatives that have been employed to promote e-Government development and development in Botswana, Mozambique and Malawi thereby showing the impact of such initiatives on overall e-Government agenda. Using extensive document and literature reviews, this paper further intends to investigate the status of e-Government implementation in these three countries and understand the multi-dimensional factors that dictate adoption and use of e-Government services. The paper has found that deliberate fiscal ICT policies, trust of e-applications, availability of ICT infrastructures such as appropriate mobile phone and base stations technology, usability of ICT platforms, and relevant ICT skills of ordinary citizens have a lasting positive impact on people’s intention to engage in e-Government.
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Literature Review

Countries that have successfully implemented e-Government prove that they have in place well-anchored robust strategies initiatives and novel implementation plans (Gil-García & Pardo, 2005; Sharifi & Manian, 2010). Examples of countries that have put in place robust strategic initiatives to aid e-Government development include Singapore which has an e-Government Action Plan (eGap); Tanzania and Mozambique which have put in place e-Government implementation strategies and roadmaps (Thong-Tee, 2003; Menda, 2005; Ochara-Muganda & Van Belle, 2010). These strategic initiatives aim at encouraging not only e-Government development but also its adoption and synthesis by the general citizenry and businesses so that it is part-and-parcel of the country’s socio-economic value chains.

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