Multi-Dimensional Factors Impacting on E-Government Adoption in Botswana, Mozambique and Malawi

Multi-Dimensional Factors Impacting on E-Government Adoption in Botswana, Mozambique and Malawi

Kelvin Joseph Bwalya, Tanya Du Plessis, Chris Rensleigh
Copyright: © 2011 |Pages: 13
DOI: 10.4018/jea.2011070102
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With widespread adoption of ICT usage in public service delivery platforms (e-Government) throughout the world, African countries have vowed not to be left behind in this marathon. Robust e-Government adoption depends on the strategy employed to implement it. This paper presents the different initiatives that have been employed to promote e-Government development and development in Botswana, Mozambique and Malawi thereby showing the impact of such initiatives on overall e-Government agenda. Using extensive document and literature reviews, this paper further intends to investigate the status of e-Government implementation in these three countries and understand the multi-dimensional factors that dictate adoption and use of e-Government services. The paper has found that deliberate fiscal ICT policies, trust of e-applications, availability of ICT infrastructures such as appropriate mobile phone and base stations technology, usability of ICT platforms, and relevant ICT skills of ordinary citizens have a lasting positive impact on people’s intention to engage in e-Government.
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Literature Review

Countries that have successfully implemented e-Government prove that they have in place well-anchored robust strategies initiatives and novel implementation plans (Gil-García & Pardo, 2005; Sharifi & Manian, 2010). Examples of countries that have put in place robust strategic initiatives to aid e-Government development include Singapore which has an e-Government Action Plan (eGap); Tanzania and Mozambique which have put in place e-Government implementation strategies and roadmaps (Thong-Tee, 2003; Menda, 2005; Ochara-Muganda & Van Belle, 2010). These strategic initiatives aim at encouraging not only e-Government development but also its adoption and synthesis by the general citizenry and businesses so that it is part-and-parcel of the country’s socio-economic value chains.

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