New Hybrid Web 2.0 Adoption Governance Framework for Public Sector

New Hybrid Web 2.0 Adoption Governance Framework for Public Sector

Noha Ramadan (College of Information Technology, United Arab Emirates University, Al-Ain, UAE) and Nabeel Al-Qirim (College of Information Technology, United Arab Emirates University, Al-Ain, UAE)
Copyright: © 2015 |Pages: 14
DOI: 10.4018/ijec.2015010102
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Abstract

Enterprise Information Technology (IT) has proven its effectiveness in supporting business sustainability and growth. The emergence of Web 2.0 and its recent proliferation in public-sector organizations (Enterprise 2.0) has helped in fulfilling key organizational goals and objectives. It is shown in this research that Web 2.0 could assist organizations improve business processes and increase employee's productivity, communications, and information sharing. However, the pervasive use of Web 2.0 raised the need to govern such amalgamation of IT infrastructure and necessitated an investigation into Web 2.0 adoption decisions in organizations. This entails developing a governing IT (ITG) framework for Web 2.0 adoption decision taking into consideration important aspects like accountability, implementation factors, organizational policies, procedures, guidelines, and prior organizational ITG framework. Contributions and implications arising from this framework are discussed in this research, paving the way for further research in this important area.
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1. Introduction

It is becoming well known by researchers that the emergence of Web 2.0 tools and applications is considered the next generation of inter-personal communications (London, 2007). Some of the widely used Web 2.0 technologies by popular web sites included Blogs, Wikis, Social Networking sites, and File Sharing (Davis, 2009; Sankar et al., 2009). Through social media dialogue and user-generated content including social networking sites, Web 2.0 encourages interaction and collaboration i.e., web applications, folksonomies, mashups, video sharing, instant messaging (IM), and hosted services (Franchi et al., 2013; Lellinger, 2010; Monticolo et al., 2011; Shuen, 2008). Therefore, it is not surprising that Web 2.0 caused fundamental changes to online technologies and electronic commerce (Jordan-Meier, 2011; Randazza, 2009).

What is unique about Web 2.0 is that all information is available (shareable, social) through simple, ubiquitous and functional web sites. Web 2.0 capitalizes on two main features, Web-based information sharing and voice and messaging features (Bonnin, 2009). Web-based information sharing is associated with using blogs, wikis, social networking and collaborative content portals, and syndicated feeds (Bonnin, 2009; Monticolo et al., 2011). Wikis, for example, allow users to access multiple information and other contents and edit them online. Examples include Wikipedia, Flickr, and MySpace. Wikis are operated by 6% of IT based companies and used by about 25% of the company employees (Bonnin, 2009; Monticolo et al., 2011; Simha, et al., 2009). Voice and messaging allows Web 2.0 connect people in various ways that are associated with certain specifications such as blending of voice, video, messages, and click-to-call functionality including Voice over IP (VOIP), instant messaging (IM), unified communications, and video conferencing (Dwivedi, 2008). Several Web-based services and applications are included in Web 2.0. Web 2.0 services are based on four wide types of technologies (Publication, Syndication, Collaboration, and Recombination) (Rudman, 2010).

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