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Organizational Factors Affecting the Evaluation of Information Systems Performance

Carol Stoak Saunders (Florida Atlantic University, USA) and Jack William Jones (Texas Christian University, USA)

Source Title: Information Resources Management Journal (IRMJ) 5(4)

DOI: 10.4018/irmj.1992100101

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Abstract

This paper reports a Delphi study aimed at exploring organizational factors affecting the evaluation of information systems (IS) function performance. Information System Executives (ISEs) and corporate planners identified and rated factors influencing the prioritization of performance evaluation dimensions. The factors included IS function structure, impact of computer downtime, industry, and organization size. The variations in dimension rankings and measurement usage based upon these factors are consistent with the respondents’ perceived value of the factors. A framework is presented to focus the development of pragmatic approaches to IS function performance measurement.

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