Patients' vs. Professionals' Perceptions of Quality of Care in Greek Public Hospitals

Patients' vs. Professionals' Perceptions of Quality of Care in Greek Public Hospitals

Ioulia Andricopoulou (Open University of Cyprus, Latsia, Cyprus), Eirini Margarita Toubeki (Open University of Cyprus, Latsia, Cyprus), Foteini Gialama (National School of Public Health, Athens, Greece), Panagiotis Prezerakos (University of Peloponnese, Sparta, Greece), Nikolaos Avraam (Social Cooperative Athena-Elpis, Athens, Greece), Andreas Pavlakis (Neapolis University Paphos, Strovolos, Cyprus), Daphne O. Kaitelidou (Center for Health Services Management and Evaluation-National and Kapodistrian University of Athens, Athens, Greece), Nikos Maniadakis (National School of Public Health, Athens, Greece) and Olga Siskou (Center for Health Services Management and Evaluation-National and Kapodistrian University of Athens, Athens, Greece)
Copyright: © 2015 |Pages: 11
DOI: 10.4018/IJRQEH.2015070104
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Abstract

The aim of the study was to compare the views of health care professionals and patients on the quality of care in Greek public hospitals. Traditionally quality of health care was measured using only professional standards. However, in this study the authors tried to measure also patients' welfare, taking into account the expected gains and losses during the process of care. The study was conducted in hospitalized patients (N=313) and health care professionals (N=278 nurses and doctors) in three public hospitals of Attica. Data collection was conducted with the use of two structured and anonymous questionnaires. Main findings showed great satisfaction from the provided care expressed both from patients and health professionals especially in relation to information concerning their health status, pain assessment and the consent requested for treatment procedures. Both groups were dissatisfied by the assessment of social and psychological needs (of patients) and by the possibility of expressing patients' satisfaction or dissatisfaction from the quality of provided health care.
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Methods

Study Design

The study was conducted in hospitalized patients and healthcare professionals (nurses and doctors) in three public general hospitals in Greece, (region of Attica). Two of the under study hospitals were large. The first hospital had 553 beds and 1,715 employees, the second 468 beds and 1,272 employees and the third hospital had 172 beds and 520 employees.

The study population was comprised of 313 patients and 278 healthcare professionals and was randomly selected. Satisfaction in the two samples was measured using two questionnaires developed in 2004 by Durieux et al (see also next paragraph). Patients were derived from all hospital departments apart from Emergency Department, Outpatient clinics, Haemodialysis and Intensive Care Units.

The collection of research data held within the first four months of 2011.

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