Performance Management Through Societal Performance Indicators

Performance Management Through Societal Performance Indicators

Joe White (Technical Consultant, USA)
Copyright: © 2011 |Pages: 13
DOI: 10.4018/jbir.2011100103
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Performance management is tied to external forces and stakeholders whose assessment of performance is more focused on societal outcomes than purely financial outcomes. Government, corporate, and even personal performance measurement should take into account societal indicators that link these disparate yet intertwined spheres of influence. New initiatives in both government and commercial sectors are bringing greater understanding of how societal indicators can measure performance. This paper highlights how societal indicators are used to measure performance in corporate and government sectors. Corporate societal indicators are explored primarily though literary research. Government societal indicators are explored through an examination of the EPA and Superfund program. The paper demonstrates that there is synergy between corporate, government, and personal government performance measures and how business intelligence tools are making these relationships more transparent.
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This paper will rely on evidence from literature, web research, and some anecdotal experience to demonstrate the value of performance measurement across public, private, and individual sectors. There is ample evidence of the importance of measuring performance. The balanced scorecard provided a framework for measuring performance that relates to internal stakeholders and has been adopted by numerous corporations. A similar framework for managing performance in the governmental sector has not been found that can express mission performance across the government functions. Likewise, personal performance management is challenging because it is difficult to associate an individual action with global impact. There is little statistical significance of individual data points until they are aggregated across society.

Emphasis in this paper is placed on illustrating the use of business intelligence tools in demonstrating government performance. There have been significant improvements in the past decade in both the quantity and quality of data provided to the public consumer by the federal government. Some of the major innovators in using business intelligence tools will be highlighted as these new sources of data provide a context and even a source of data that is most closely related to societal indicators.

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