Problem solving is of great interest to researchers in a variety of disciplines. With the continued growth in the use of technology, and the use of real and virtual environments to problem solve individually and in teams becoming more mainstream not just in education but in other sectors like retail, and the paucity of literature in this area, there is a critical need to assess problem solving strategies used when creative problem solving in real and virtual environments. This paper explores the creative problem-solving skills of individuals and teams when collaborating in a real and virtual environment to solve a problem on training employees who work in a retail store to solve basic issues like shelving items correctly.