Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics

Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics

A. Taleb-Bendiab, K. Liu, P. Miseldine, S. Furlong, W. Rong
Copyright: © 2007 |Pages: 10
DOI: 10.4018/jcec.2007070104
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Abstract

E-government is becoming a reality rather than a theoretical ambition; however, achieving the e-government anticipated benefits is still illusive, which is exacerbated by the continuous and ever changing business processes, IT, and user requirements. This article outlines the current state of e-government research and the challenges emerging from the need to integrate citizen, business, and technology into seamless e-government solutions and services. In addition, the article proposes a semiotics-informed framework for process-oriented e-government services, modeling, and management, which is used and tested on laboratory-based case studies.

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