Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics

A. Taleb-Bendiab; K. Liu; P. Miseldine; S. Furlong; W. Rong

doi:10.4018/jcec.2007070104

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Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics

A. Taleb-Bendiab (Liverpool John Moores University, UK), K. Liu (University of Reading, UK), P. Miseldine (University of Reading, UK), S. Furlong (University of Reading, UK) and W. Rong (Liverpool John Moores University, UK)

Source Title: International Journal of Cases on Electronic Commerce (IJCEC) 3(3)

DOI: 10.4018/jcec.2007070104

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Abstract

E-government is becoming a reality rather than a theoretical ambition; however, achieving the e-government anticipated benefits is still illusive, which is exacerbated by the continuous and ever changing business processes, IT, and user requirements. This article outlines the current state of e-government research and the challenges emerging from the need to integrate citizen, business, and technology into seamless e-government solutions and services. In addition, the article proposes a semiotics-informed framework for process-oriented e-government services, modeling, and management, which is used and tested on laboratory-based case studies.

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Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics

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