Quality Evaluation of Health Care Establishment Utilizing Fuzzy AHP

Introduction

The multi criteria decision model (MCDM) such as Analytic Hierarchy Process (AHP) is a hierarchy or a set of structure at integrated levels and is empirically constructed for complex problems with criteria and sub-criteria of multiple nature therein to achieve the intended objectives of the organization (Talib et al., 2011a; Talib and Rahman, 2015a; Hassanien et al., 2015). It thus, seeks consistency of judgment with a user-friendly approach. Along with operations research techniques it may also deal with intricate problems to find appropriate solutions (Azam et al., 2015). Multiple criteria thus, can be dealt with relative ease (Dura’n and Aguilo, 2008; Hassanien et al., 2014). AHP however, is found to be deficient to deal with the ambiguity creeping in due to conceptual aspects as a result of subjective judgment attributable to the human beings (Talib et al., 2011a). This deficiency resulting vagueness may be rectified through the Fuzzy AHP method. The quality aspects of any Health Care Establishment (HCE) is important both from the point of view of clients as also from the point of view of managers. The judgments in AHP are likely to be faced with human cognitive problems due to subjectivity creeping therein. This problem however, is avoided in Fuzzy AHP method which is combined with Fuzzy set theory as an extension of AHP model.