Quality of the Student Experience: An International Study

Student Experience And Satisfaction: What Do We Know?

The changing pattern of student participation in higher education has played a key role in the student expectations and experience. The growth of student participation in higher education and the diversity of students require institutions and governments to rethink about student experience and how student learning in higher education contributes to national economy. Higher education in Australia and other parts of the world is no longer dominated by only 18-21 year olds living on campus, studying fulltime, using traditional face-to-face learning, using campus facilities such as gymnasiums, bars and pools, and being taught by elite academic. James et al. (2007) study in Australia suggests that more than 74% of students undertaking undergraduate courses are engaged in full time or part time working while also studying full time. Mass communication and use of technology in day to day lives have opened new styles of communication outside higher education which have led to expectations of 24 hour, seven day a week availability of learning support.