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The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization

The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization

Martin Santana-Ormeno (Escuela de Administracion de Negocios (ESAN), Peru), Antonio Diaz-Andrade (Escuela de Administracion de Negocios (ESAN), Peru), Jaime Serida-Nishimura (Escuela de Administracion de Negocios (ESAN), Peru), and Eddie Morris-Abarca (Escuela de Administracion de Negocios (ESAN), Peru)
Copyright: © 2003 |Pages: 17
DOI: 10.4018/978-1-59140-061-5.ch032
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Abstract

This case study shows the way in which a subsidiary company of one of the largest corporations in Peru, Backus Corporation, charged with assisting in the use of information and telecommunications technologies, implemented a quality management model, got the ISO 9001: 2000 certification, and evolved from an information technology support center to a center of benefits. It describes the evolution and development of the quality management model based on indicators used in QUIPUDATA and also describes the steps followed to get a quality certification. Moreover, it details some of the technological developments within the corporation, including the information technology tool that supports the management model and the corporate network.

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