Ranking Organizational Factors Influencing the Success of Information Systems using AHP: Case Study of Industries and Mines Organization of Isfahan Province

Ranking Organizational Factors Influencing the Success of Information Systems using AHP: Case Study of Industries and Mines Organization of Isfahan Province

Hassan Farsijani (Department of Management, Shahid Beheshti University, Tehrān, Iran), Reza Sepahvand (Department of Management, Lorestan University, Khorramābād, Iran), Mohsen Arefnejad (Department of Management, Lorestan University, Khorramābād, Iran) and Mohsen Shafiei Nikabadi (Department of Management, Semnan University, Semnan, Iran)
DOI: 10.4018/ijsodit.2013040104
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Abstract

Decisions in today's competitive and turbulent environments without access to information can confuse managers. The information system, which is planning, design and deployment as efficient and effective way, can help to improve the organization and create competitive advantages. One of the success factors and effectiveness of information systems in organizations is the organizational factors. In this research, organizational factors such as top management support, resource allocation, decision-making structure, management style and alignment of goals and knowledge of IT management, that affects the success factors of information systems (System quality, user satisfaction, perceived usefulness and quality of information), were analyzed and prioritized by Analytic Hierarchy Process (AHP) in Industries and Mines Organization of Isfahan Province. After gathering information and analysis them by using the Expert Choice, it was found that among success factors of information systems, and user satisfaction is the most important factor and the most important factor affecting success of organizational information system is the top management support.
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2. Literature Review

The impact of the organizational dimension on IS success has continued to be researched using multiple perspectives. Some of the researches have used different terminologies including contexts, variables, and factors when referring to organizational dimension. Lu & Wang (1997) for example, used management style as a measure of organizational context. Saunders & Jones (1992) identified organizational variables as: Mission, size, goals, top management support, IS executive hierarchical placement, maturity of IS function, size of IS function, management philosophy/style, evaluator perspective, culture, and IS budget size. In addition, Ang et al. (2001) identified organizational factors that influence IT usage as organizational structure, organizational size, managerial IT knowledge, top management support, financial resources, goal alignment and budgeting method.

Based on a comprehensive list of organizational factors from related studies (Grover, 1993; and Ang et al., 2001), six organizational factors that influence are successes were identified to be used in this study. The six factors are: Decision-making structure, top management support, goal alignment, managerial IT knowledge, management style, and resources allocation that are presented in Figure 1.

Figure 1.

Organizational factors dimension

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