The Reality of User-Centered Design

The Reality of User-Centered Design

Susan Gasson (Binghamton University, State Univ NY, USA)
Copyright: © 1999 |Pages: 11
DOI: 10.4018/joeuc.1999100101
OnDemand PDF Download:
$30.00
List Price: $37.50

Abstract

It has been suggested that user-centered design approaches may be the key to matching the development of organizational information systems to a firm’s business and work requirements. The information systems literature on this topic centers upon methods to support user-centered system development: such approaches assume that the participation of relevant stakeholders will ensure an appropriate design outcome. The reality of this assumption is examined through an interpretive case study. The project team and system development approach were structured around the use of user-centered design methods, yet the initiative failed because of the poor integration of users’ interests. It is concluded that the failure mechanisms observed may be general to most information systems projects: issues more fundamental than the employment of a particular methodology need to be addressed, to achieve usercentered organizational information systems.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 30: 4 Issues (2018): 1 Released, 3 Forthcoming
Volume 29: 4 Issues (2017)
Volume 28: 4 Issues (2016)
Volume 27: 4 Issues (2015)
Volume 26: 4 Issues (2014)
Volume 25: 4 Issues (2013)
Volume 24: 4 Issues (2012)
Volume 23: 4 Issues (2011)
Volume 22: 4 Issues (2010)
Volume 21: 4 Issues (2009)
Volume 20: 4 Issues (2008)
Volume 19: 4 Issues (2007)
Volume 18: 4 Issues (2006)
Volume 17: 4 Issues (2005)
Volume 16: 4 Issues (2004)
Volume 15: 4 Issues (2003)
Volume 14: 4 Issues (2002)
Volume 13: 4 Issues (2001)
Volume 12: 4 Issues (2000)
Volume 11: 4 Issues (1999)
Volume 10: 4 Issues (1998)
Volume 9: 4 Issues (1997)
Volume 8: 4 Issues (1996)
Volume 7: 4 Issues (1995)
Volume 6: 4 Issues (1994)
Volume 5: 4 Issues (1993)
Volume 4: 4 Issues (1992)
Volume 3: 4 Issues (1991)
Volume 2: 4 Issues (1990)
Volume 1: 3 Issues (1989)
View Complete Journal Contents Listing