Reassessing Software Quality Performance: The Role of Knowledge Management

Reassessing Software Quality Performance: The Role of Knowledge Management

Ahmed Mehrez (Management and Marketing Department, Qatar University, Doha, Qatar)
Copyright: © 2014 |Pages: 20
DOI: 10.4018/ijkm.2014010104


Software quality has always been described as a poorly developed construct. Several reports and much evidence show clear problems related to software quality. This research empirically tests if ineffective implementation of knowledge management activities would be a reason behind possible existence of defective quality performance in the software industry. The main finding shows that knowledge management would directly affect quality performance in the Egyptian software industry. Statistical correlation is significant between the two constructs; knowledge management and quality performance.
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Knowledge Management, Evolution Of A Discipline

Knowledge has been considered as of central importance for the functioning and competitiveness of organisations in modern life (Jennex & Olfman, 2005, Soliman, 2000). In consequence, knowledge management has emerged over the last decade of the twentieth century and the first decade of the twenty-first century as one of the major improvements in managerial theory (Fugate, Stank & Mantzer, 2009; Pappa et al., 2009).

The term ‘knowledge management’ appeared in 1974 in a landmark article by Henry (1974). Henry states (1974, p. 189):

By knowledge management, I mean public policy for production, dissemination, accessibility, and use of information as it applies to public policy formulation. In this sense, knowledge management constitutes what Yehazkel Dror calls ‘metapolicy’; that is policy for policy-making procedures.

However, Tiwana (2004) argues that knowledge management developed after the 1950s and improved in many forms. In the 1950s, 1960s and 1970s, the appearance of Management by Objective (MBO), Program Evaluation and Review Technique (PERT), and Strategic Planning formed the first characteristics of knowledge management tools and techniques.

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