The Relationship between Information Technology Adoption and Job Satisfaction in the Jordanian Construction Industry

The Relationship between Information Technology Adoption and Job Satisfaction in the Jordanian Construction Industry

Rateb Sweis (University of Jordan, Jordan), Ghaleb Sweis (University of Jordan, Jordan), Ghalia Attar (University of Jordan, Jordan) and Ayman Abu Hammad (Zarqa University, Jordan)
DOI: 10.4018/jitpm.2011040103
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Despite the popularity of Information Technology and job satisfaction research, little empirical evidence exists of the relationship between IT adoption and job satisfaction within the Jordanian construction industry. This research fills these knowledge gaps by exploring the relationship between IT adoption and job satisfaction from the perspective of construction companies, contractors, consultants, and architectural and engineering firms in Jordan. Measures were developed using MSQ and IT Barometer surveys. Three hundred questionnaires were distributed to investigate this relationship among different companies from the Jordanian construction sector. Descriptive statistics were obtained and hypotheses were tested using multiple regression analysis. Results show that more investment in technology would increase employee job satisfaction regarding intrinsic, extrinsic, and general perspectives.
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Literature Review

Igbaria and Tan (1997) pointed out the importance of understanding the impact of IT adoption on individual performance and organizational productivity when IT is being deployed in organizations. Organizations are able to deploy IT more effectively if the consequences of its acceptance are obviously valuable. They investigated the implications and consequences of IT acceptance by examining the relationships between IT acceptance and its impact on the individual user. One of the major components involved in the research model was employee satisfaction.

Employees can make or break an organization (Deal, 2007); they are considered valuable assets to the corporation, and the success of any company is directly linked to the satisfaction of the employees who embody that company. Kumar (2002) indicated that job satisfaction is an important criterion for the success of an organization where it is closely associated with job turn over and life satisfaction. He mentioned that job satisfaction was defined in various contexts by various authors and he found that job satisfaction is associated with employees’ needs and values.

According to Arslan and Kivark (2007), construction is one of the most information-dependent industries that have to adopt new technological applications in order to survive in business environment in the future. In a study conducted by Jennings and Betts (1996), the construction industry showed some evidence of strategic planning implementation; however such concepts were mainly adopted by large contracting companies that had the resources to identify and develop competitive weapons such as information systems/technology (IS/IT).

In recent years; Jordan has embarked upon an ambitious plan to make full use of the information technology capabilities (El-Mashaleh, 2007). The study conducted by El-Mashaleh (2007) aimed at benchmarking the current IT usage, availability, and perceived impact in the construction, architecture and engineering, and consulting industry in Jordan. The paper’s findings signify that IT has a positive impact on the productivity of business activities. And according the author, such benchmarking is of prime importance to both construction education and practice to understand current trends, forecast future directions, and conduct international comparisons.

Further case studies on the use of IT in the Canadian construction industry defined an initial compendium of Best Practice in the use of IT in Canada. The case studies covered architecture, engineering, construction management, and specialized contractors; where technological advances such as 3D CAD; custom web sites; commercial web portals; and in-house software development were demonstrated (Rivard et al., 2004).

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