Risk Management in a Pandemic Crisis at a Global Non Profit Health Care Organization

Risk Management in a Pandemic Crisis at a Global Non Profit Health Care Organization

Drew Sugaretty (United Nations World Health Organization, Skopje, Macedonia)
Copyright: © 2012 |Pages: 17
DOI: 10.4018/ijrcm.2012100101
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Abstract

This paper categorizes the risks experienced and voiced by subject matter experts at a pandemic crises event which unfortunately claimed almost 800 lives before it could be controlled. The project was a case study design using multiple methods. Qualitative data was collected by interviewing 22 front-line multicultural crisis practitioners. The unit of analysis was the constructed meaning of the uncertainty and risk management processes experienced by the participants, while they were attempting to control the global pandemic crisis associated with the Severe Acute Respiratory Syndrome outbreak during 2003. Several guiding constructs were researched from the literature review. NVIVO was used to analyze the interview transcripts to build a thematic model of constructed meanings. The result was a best-practice model constructed by the practitioners which they felt improved risk control during a significant global pandemic crisis event considering the lead mitigation agency was a nonprofit health care organization.
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Literature Review

Risk analysis is generally described as the identification of the hazards and possible problems, the evaluation of their importance and the drawing up of plans to monitor and deal with those problems (Goodwin & Strang, 2012). Thus good risk management should be able to assist the reduction of uncertainty for health care projects, especially pandemics like SARS, should this reoccur.

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