Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes

Jan Vom Brocke

doi:10.4018/jwsr.2007040101

10% Discount on All E-Books through IGI Global’s Online Bookstore Extended(10% discount on all e-books cannot be combined with most offers. Discount is valid on purchases made directly through IGI Global Online Bookstore (www.igi-global.com)
and may not be utilized by booksellers and distributors. Offer does not apply to e-Collections and exclusions of select titles may apply. Offer expires June 30, 2022.)Browse Titles

Special Offers
- 10% Discount on All E-Books through IGI Global’s Online Bookstore
  With the continued paper shortages and supply chain issues, we have been informed by our partners that there will be substantial delays in printing and shipping publications, especially as we approach the holiday season. To help incentive the electronic format and streamline access to the latest research, we are offering a 10% discount on all our e-books through IGI Global’s Online Bookstore. Hosted on the InfoSci^® platform, these titles feature no DRM, no additional cost for multi-user licensing, no embargo of content, full-text PDF & HTML format, and more.
  Browse Titles
- IGI Global to Convert an Additional 30 Journals to Full Gold Open Access for the 2022 Volume Year
  IGI Global is to convert an additional 30 journals to full gold open access (OA) for their 2022 volume year, which will expand their OA collection to contain 60 gold open access and one (1) platinum open access journal.
  Learn More
- All IGI Global Scholarly Journals Shift to "Digital Preferred" Format
  In response to the overwhelming demand for electronic content coupled with the mission to decrease the overall environmental impacts of print production and distribution, all IGI Global journals will shift into a digital preferred model for the 2022 volume year. Under this model, journals will become primarily available under electronic format and articles will be immediately available upon acceptance. Print subscriptions and print + electronic subscriptions will still be available, but for the print version, all articles that are published during the volume year will become available at the end of the year in a single (1) printed volume.
  Learn More
- IGI Global’s New DEI e-Book Collection
  Acquire Over 320+ E-Books on Diversity, Equity, and Inclusivity from a publisher that has been dedicated to DEI since its inception over 30 years ago. Now, benefit from a collection of all of our DEI e-Books at a 90% Discount.
  Learn More
- Offering a 5% Pre-Publication Discount on
  All Reference Books Ordered Through IGI Global’s Online Bookstore*
  To support customers with accessing the latest research, IGI Global is offering a 5% pre-publication discount on all hardcover, softcover, e-books, and hardcover + e-books titles.
  *5% discount offer is eligible on hardcover, softcover, e-books, and hardcover + e-books titles and is automatically applied directly to the shopping cart. Discount offer only valid on purchases made directly through IGI Global’s Online Bookstore and offer expires 30 days after the publication’s release. This automatic discount is not intended for use by book distributors or wholesalers.
  Browse Titles
Books
Journals
e-Collections
- - e-Collections
  - Transformative Open Access (Read & Publish)
Open Access
Publish with Us
Resources
- - Instructors
  - Course Adoption
  - Teaching Cases
  - K-12 Online Learning Collection
  - Authors and Editors
  - eEditorial Discovery^® System
  - Peer Review Process
  - Ethics and Malpractice
  - COPE Membership
  - Fair Use Policy
  - Open Access Publishing
  - Author Services
  - FAQ
Catalogs
About Us
Newsroom

Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes

Jan Vom Brocke (European Research Center for Information Systems (ERCIS) & University of Muenster, Germany)

Source Title: International Journal of Web Services Research (IJWSR) 4(2)

DOI: 10.4018/jwsr.2007040101

OnDemand PDF Download:

Available

$37.50

Current Special Offers

No Current Special Offers

Abstract

Service-oriented architectures offer promising means to flexibly organize business processes. At the same time, new challenges for management arise in order to realize these potentials. Given the technological opportunities, these challenges essentially lie in choosing the right mix of services on the basis of an appropriate infrastructure supporting value adding activities. In order to support this management perspective, a focus on service-oriented business processes is suggested in this article. Hence, a shift from technical aspects of designing service-oriented information systems to economic aspects of using them according to business needs is drawn. For this purpose, findings on the evaluation of financial performance of service-oriented business processes are presented in this paper. The objective is to develop a measurement system for decision support on the con-figuration of a company’s service portfolio reflecting specific economic conditions relevant in a certain situation. Following a design science approach, general principles of a measurement system are worked out and structured in a comprehensive framework. Then, the application of a corresponding system is presented with a practical study. Finally, perspectives on the specification and implementation of the system are sketched.

Complete Article List

Search this Journal:

Reset

Volume 19: 4 Issues (2022): 1 Released, 3 Forthcoming

Volume 18: 4 Issues (2021)

Volume 17: 4 Issues (2020)

Volume 16: 4 Issues (2019)

Volume 15: 4 Issues (2018)

Volume 14: 4 Issues (2017)

Volume 13: 4 Issues (2016)

Volume 12: 4 Issues (2015)

Volume 11: 4 Issues (2014)

Volume 10: 4 Issues (2013)

Volume 9: 4 Issues (2012)

Volume 8: 4 Issues (2011)

Volume 7: 4 Issues (2010)

Volume 6: 4 Issues (2009)

Volume 5: 4 Issues (2008)

Volume 4: 4 Issues (2007)

Volume 3: 4 Issues (2006)

Volume 2: 4 Issues (2005)

Volume 1: 4 Issues (2004)

View Complete Journal Contents Listing

MLA

APA

Chicago

Export Reference

Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes

Abstract

Complete Article List