MLA
Spohrer, Jim, and Stephen K. Kwan. "Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References." IJISSS vol.1, no.3 2009: pp.1-31. http://doi.org/10.4018/jisss.2009070101
APA
Spohrer, J. & Kwan, S. K. (2009). Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References. International Journal of Information Systems in the Service Sector (IJISSS), 1(3), 1-31. http://doi.org/10.4018/jisss.2009070101
Chicago
Spohrer, Jim, and Stephen K. Kwan. "Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References," International Journal of Information Systems in the Service Sector (IJISSS) 1, no.3: 1-31. http://doi.org/10.4018/jisss.2009070101
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